Returns & Refunds

How to return an item, what to do if something arrives damaged or incorrect, and how refunds are handled.

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Change-of-mind returns

Unused, unopened and sealed items may be returned within 14 days of delivery, provided they are in their original condition and packaging.

For change-of-mind returns, you are responsible for the cost of return postage unless we have agreed otherwise.

Sealed products

For hygiene, safety and product-integrity reasons, sealed products may not be eligible for change-of-mind returns once the seal has been broken, where the law permits this exclusion.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, incorrect or incomplete, please contact us as soon as possible, and within 30 days of delivery, with your order number and photographs where applicable.

Where goods are faulty or not as described, we will offer an appropriate replacement or refund in accordance with your statutory rights, and we will cover the original or reasonable return delivery costs.

How to request a return

Please contact us through our Contact page before sending anything back, so we can give you the correct return instructions. Returns sent without contacting us first may be delayed.

Include your order number and the items you wish to return.
Use a tracked service when returning items. We cannot accept responsibility for returns lost in transit.
Pack items securely so they arrive in the same condition they left us.

Refunds

Once your return has been received and inspected, we will let you know whether your refund has been approved. Approved refunds are made to your original payment method, normally within 14 days of us receiving the returned goods.

Your statutory rights

This policy does not affect your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.